Privacy policy
Draft of 6 Nov 2026. Not in force.
Draft, pending lawyer review. This page is not in force yet.
Who we are
Bookr is run by BOOK IN CHAT PTE. LTD., UEN 202646792Z, 60 Paya Lebar Road #06-28, Paya Lebar Square, Singapore 409051. For the Bookr app, we decide how your account data is used. For privacy questions, email [email protected].
What we collect
- Your name and verified phone number.
- The bookings, chats and reviews you make in the app.
- Messages you send us for help, in the app or by email.
- What you search for in the app, such as shop names and services.
- How you use the app, such as screens opened and buttons tapped. We measure this ourselves.
- A notification token for your device, if you allow notifications.
- Your approximate area if you share it, or the area you type in. Used to sort shops by distance, not saved to your account. Recent areas stay on this phone.
- An account identifier from Apple or Google, if you sign in with them.
We do not take payments in the app, so we hold no card details.
What search history and usage events may be used for, and how long we keep them. Whether clinic and treatment searches count as health data.
Who sees it
Each shop you book with or message sees your name and phone number. The app tells you this before your first contact with each shop.
On reviews, other people see only your first name and initial. Shops do not see which booking a review came from.
AI
A shop’s assistant is AI, and reviews are screened by AI. We name the provider, NUS SoC LaaS reached through our AI gateway, and ask you before anything is sent. You can withdraw in Account, Privacy and AI. Booking still works without it.
Service providers
- Expo, for notifications. They carry no message content.
- Meta, to send your login code by WhatsApp.
- Cloudflare, for hosting and security.
- Langfuse, for records of how the AI answered.
- Sentry, for crash and error reports, with personal details removed.
- Apple and Google, if you sign in with them.
Whether this list is complete, and what must be said about sending data outside Malaysia.
Clinics
Your Home screen and notifications never show treatment names. Clinic and health data is never used for ads, to personalise what you see, or to improve our products. Clinics hold their own records of your care.
What clinics must keep, and for how long, and any further rules for health data.
How long we keep it
Retention periods for accounts, chats, and logs of AI requests.
Your choices
- Withdraw AI permission in Account, Privacy and AI.
- Withdraw a clinic permission in the same place.
- Block a shop from its menu.
- Delete your account from the app. See Delete your account.
- Ask to see or correct your data at [email protected].
Which privacy laws apply, including Singapore and Malaysia, the rules for people under 18, and how data breaches are reported.